FAQ

Westaff Jewelry FAQ

Welcome to the Westaff Jewelry FAQ . We know that jewelry is more than just an accessory; it's a personal investment, an emotion, a memory. We've compiled the most frequently asked questions here to ensure a smooth and enjoyable shopping experience. If you have any further questions, please don't hesitate to contact us; we're here to help!

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Part One: Product and Manufacturing Information

1. What is the design time for jewelry?
Jewelry production time varies depending on the complexity of your order. Typically, it takes between 2 and 3 weeks . If your jewelry requires specific customizations, it may take a little longer.

2. What materials are used to make jewelry?
We work primarily with 925 silver , 18-carat gold , platinum , and precious stones such as diamonds , sapphires , and rubies . Each material is carefully selected for its durability and beauty.

3. Can we personalize a piece of jewelry?
Yes, we offer a wide range of customizations: engravings , choice of gemstones , design modifications, etc. You can choose these options when ordering.

4. How to choose the right size for a ring?
We offer a detailed size guide on our website. If you have any doubts, we recommend measuring your finger or visiting a jeweler for an exact size.

5. What if a ring size doesn't fit?
If the ring size does not suit you, you can return it to us for an exchange or free adjustment within 30 days of purchase.

6. What is the difference between 18 karat gold and 24 karat gold?
18-karat gold is composed of 75% pure gold and 25% other alloys, making it stronger and more suitable for jewelry. 24-karat gold is 99.9% pure gold, but it is more malleable and less durable for jewelry.

7. Are the stones natural?
Yes, all the gemstones we use are natural, carefully selected for their exceptional beauty.

8. Do you offer platinum jewelry?
Yes, we offer platinum jewelry, a rare and precious material, ideal for timeless pieces.

9. Can I order a piece of jewelry with a stone I already own?
Yes, you can send us your gemstone to be incorporated into the jewelry of your choice. Contact our customer service for more details.

10. How do I care for my jewelry?
To preserve the shine of your jewelry, we recommend cleaning it with a soft cloth and storing it in a jewelry box when not wearing it. Avoid contact with chemicals or beauty products.

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Part Two: Delivery, Returns and Warranty

11. What are the delivery costs?
Shipping costs depend on the destination and the delivery method chosen. Standard delivery is free for orders over €200 in France. For orders under €200, the cost is generally €5.90 .

12. What are the delivery times?
Delivery times vary depending on your chosen delivery method:

• Standard delivery : between 3 and 5 working days

• Express delivery : 24 hours
  You will receive a tracking number as soon as your jewelry leaves our workshop.

13. Do you ship internationally?
Yes, we ship to most countries. Shipping costs and delivery times are calculated based on the destination at the time of ordering.

14. Can I track my order?
Yes, once shipped, you will receive a tracking number via email to track your package.

15. What is the return policy?
You can return your jewelry within 30 days of receipt. It must be in its original condition (unworn, unengraved, etc.). Return shipping costs are the buyer's responsibility.

16. What should I do if my jewelry arrives damaged?
If your jewelry arrives damaged, contact us immediately. We will arrange a return and replacement or repair as soon as possible.

17. How do I get a refund?
Once your return has been validated, you will be reimbursed within 24 to 72 hours via the payment method used.

18. Does the warranty cover damage caused by misuse?
No, the warranty only covers manufacturing defects . Damage caused by improper use, such as impact or exposure to chemicals, is not covered.

19. How do I know if my jewelry is authentic?
All our jewelry comes with a certificate of authenticity and a guarantee.

20. Can I modify my order after validation?
We process orders quickly. If you need to make a change, please contact our customer service team as soon as possible. If the order hasn't shipped yet, we can adjust it.

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Part Three: Customer Service and Support

21. How can I contact customer service?
You can contact us by email at contact@westaff-bijouterie.com or via our contact form on the website. We aim to respond within 24 hours .